Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
During high-demand drops, processing times may be slightly extended.
---
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout.
Estimated delivery times:
• Standard Shipping: 3–7 business days (U.S.)
• Expedited options may be available at checkout
Delivery times are estimates and are not guaranteed.
---
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking to update.
---
Lost or Delayed Packages
Luxe Mystery is not responsible for shipping delays caused by carriers, weather, or external factors.
If your package is significantly delayed or appears lost, please contact the shipping carrier directly first.
If you still need assistance, contact us and we will help where possible.
---
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is entered and the package is returned, the customer is responsible for additional shipping costs.
We are not responsible for orders delivered to incorrect addresses provided at checkout.
---
Damaged Shipments
If your order arrives damaged, contact us within 48 hours of delivery.
Please include clear photos of:
• The packaging
• The product
• The shipping label
We will review and work to resolve the issue.
---
Risk of Loss
All orders are shipped with tracking.
Once an order is marked as delivered by the carrier, Luxe Mystery is not responsible for lost or stolen packages.
---
International Shipping
International shipping may be available.
Customers are responsible for:
• Customs fees
• Import duties
• Taxes
Delivery times for international orders vary by destination.
---
Contact
For shipping-related questions, contact:
support@luxemystery.com