Terms of service
OVERVIEW
This website is operated by Luxe Mystery. Throughout the site, the terms “we”, “us” and “our” refer to Luxe Mystery. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
These Terms apply to all users of the site, including browsers, customers, and merchants.
If you do not agree to all the terms and conditions, then you may not access the website or use any services.
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ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose.
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PRODUCTS & SERVICES
Luxe Mystery sells mystery-based products, including Elite Trainer Boxes (ETBs) and graded card slab bags.
By purchasing, you acknowledge and agree:
• All products are randomly distributed within disclosed tiers and odds
• You may receive items with varying market values
• Value ranges are estimates based on recent market data and may fluctuate
• All products are sourced from the secondary market
• Luxe Mystery is not affiliated with or endorsed by The Pokémon Company
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ALL SALES FINAL (OPENED PRODUCTS)
Due to the nature of mystery products:
• All opened items are final sale
• We do not accept returns, exchanges, or refunds on any opened products
Unopened items may be eligible for return only if approved and subject to our Return Policy.
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PRICING & PAYMENTS
All prices are listed in USD.
We reserve the right to modify pricing at any time without notice.
We are not responsible for pricing errors, and reserve the right to cancel or refuse any order placed at an incorrect price.
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SHIPPING
Shipping times are estimates and not guaranteed.
Luxe Mystery is not responsible for delays caused by carriers, weather, or other factors outside of our control.
Once an order is shipped, the risk of loss transfers to the customer.
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ACCURACY OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current.
Product descriptions, values, and odds are provided for transparency but are not guarantees of specific outcomes.
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BUYBACK PROGRAM
Luxe Mystery may offer optional buybacks on select items.
• Buybacks are not guaranteed
• Offers are based on current market conditions
• Buyback pricing may be below retail value
• All buybacks are at our sole discretion
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LIMITATION OF LIABILITY
To the fullest extent permitted by law, Luxe Mystery shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
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INDEMNIFICATION
You agree to indemnify and hold harmless Luxe Mystery from any claim or demand arising from your breach of these Terms.
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CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
It is your responsibility to review this page periodically for changes.
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CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
support@luxemystery.com